Alright, let’s talk about Kommo. I found myself needing something better than spreadsheets and scattered notes to keep track of potential clients and conversations a while back. Heard the name Kommo (it used to be amoCRM, right?) floating around, saw some stuff about its focus on messaging, and figured, why not give it a whirl?
So, I jumped in. Signed up for a trial, which was straightforward enough. The interface looked pretty clean, colourful even. My first real task was getting my existing contacts in there. I exported a CSV from my old system and started the import process in Kommo. It took a bit of fiddling to map the fields correctly – you know how it is, trying to get column A to match up with field B. Got it done eventually, though.
Getting into the thick of it
Then I started trying to actually use it day-to-day. The main thing is that visual pipeline. You drag and drop deals from one stage to the next. I spent a good chunk of time customizing those stages to match how I actually work. That part felt intuitive, gotta say. Seeing everything laid out visually was definitely an improvement over my old list-based chaos.
Here’s what I spent most of my time doing:
- Setting up new leads as they came in.
- Trying to connect my email and messaging apps (like WhatsApp or Messenger). This was a big selling point for me.
- Creating tasks for follow-ups.
- Moving deals along the pipeline stages I’d set up.
The communication part was interesting. Having messages from different platforms appear within the contact’s card in Kommo? That was pretty handy. It definitely cut down on switching between tabs or apps just to see the latest conversation. I could see the appeal there, especially if you’re heavy on messaging for sales.
The Good Bits I Found
For me, the standout good parts were:
- The visual pipeline: Really easy to see where everything stands at a glance. Moving deals felt satisfying.
- Messaging integration: Pulling chats from different apps into one place was genuinely useful. Big time saver sometimes.
- Task management: Simple, but being able to attach tasks directly to deals or contacts helped me remember follow-ups.
Where I Stumbled
But it wasn’t all smooth sailing. I hit a few snags. Customization felt a bit limited in some areas beyond the basics. I wanted to tweak certain reports or automate specific workflows, and sometimes I just couldn’t figure out how, or the option wasn’t there in the plan I was trying.
Setting up some of the integrations, especially getting third-party stuff working just right, took more effort than I expected. Sometimes things wouldn’t sync reliably, or I’d have to reconnect them. That got frustrating.
And yeah, the pricing. It looks reasonable to start, but as soon as you need more features, or want to add more team members, the cost starts climbing. You really need to look closely at what’s included in each tier.
So, is Kommo Good?
Look, “good” really depends, doesn’t it? Based on my time using it, I’d say Kommo is pretty solid if your main focus is managing leads through a visual pipeline and you rely heavily on messaging apps to communicate with those leads. The unified inbox is its strong suit.
However, if you need super deep customization, complex automation, or really advanced reporting, you might find it a bit limiting. It felt more geared towards smaller teams or specific sales processes heavily reliant on chat.
For me? It did some things well, solved my immediate spreadsheet problem, and the messaging integration was neat. But I also felt its limitations in other areas. It wasn’t the perfect fit for everything I wanted to do, but I can see how it would be a great tool for others whose needs align perfectly with its strengths. It was definitely an experience, trying it out and seeing how it worked in practice.
